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说明：  《IT服务管理：概念、理解与实施》 我国首部IT服务管理（ITSM）领域的专著，该书为国内企业驾驭IT服务管理提供了重要的参考资料
("IT service management : the concept, understanding and implementation of" China's first IT service management (ITSM) is dedicated to the field, the book for domestic enterprises to control IT service management provides an important reference)